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Your language limits the quality of your decisions and your capacity to manage risk.

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More than just words!

Your language is more than just words. It's your metaphors, common sense, feelings, gut instinct, gestures and body language. It's the limits of your imagination.

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We help you to reflect on your language and:

improve the quality of your decisions

enhance your risk maturity

develop listening and observation skills

discover new ways of resolving recurring problems

make reflective decision making a habit

sharpen your culture intelligence

adopt a pro-active approach to risk management

live, flourish and enhance your wellness

How we work

Our work draws upon Social Psychology of Risk (SPoR) meaning that how do human beings make decisions in a social environment. We focus upon:

the power of unconscious mind in human decision making

the significance of people and relationships in understanding and improving organisational culture

Two key concepts that underpin our work:

1

One Brain Three Minds™ 

This triarchic model and the speedometer seeks to understand how the human Mind ‘thinks’. It allows us to understand the automaticity of human decision making and the slow, rational mode of decision making and thinking.

Slow, methodical, systematic, and rational thinking.

‘Learned shortcuts’, practiced habits, fast and efficient thinking 

Decision-making based on patterns, ‘trial and error’, triggered by perception, experience and memory. 

Automaticity, non-conscious decision making. 

Gut thinking, intuitive thinking, auto pilot.

2

Workspace, Headspace, Groupspace

Our language consists of words and phrases in WorkSpace (physical and measurable), Headspace (psychological), and Groupspace (cultural). Observing and listening to our language makes us reflective and improves the quality of our decisions. Language is central to Social Psychology of Risk.

Workspace

Workspace

The physical language that seeks to understand the material and observable environment. Pressure, temperature, rain, snow, equipment, harm, injury etc.

Headspace

Headspace

 The psychological language that seeks to understand how we think and decide individually as we engage with the task and the environment. Surprised, disappointed, confused, happy, hungry, angry etc.

Groupspace

Groupspace

The cultural language that seeks to understand how we think and decide collectively as we engage with the task, each other, and the environment. Normal practice, common sense, this is ok, we and them, bullying and caring, time pressure, punishment etc.

Much of the language in risk management is anchored in Workspace. What is measurable and accountable through checklists and statistics is easy to manage and regulate. Most walks, talks, ‘findings’, ‘causes’, and observations are physical (primary) in focus. And when things go wrong, our ‘gut’ reaction to manage risk is to do more audits, investigations, and fixing the physical stuff. 

Nothing changes!

Tackle risk, don't manage safety

We take a holistic (ecosystems) approach i.e., learning to question, engage, and influence the Workspace (physical), Headspace (psychological) and Groupspace (cultural) dimensions of risk. That is the purpose of all SPoR methods and tools including our iCue™ engagement program.

The iCue engagement program™

Our iCue engagement program will help you to map conversations (events, accidents, risk assessments, board meetings and all forms of human interactions), visualise how humans make decisions (using a whiteboard) and surface the hidden biases and assumptions in your language. Practicing the iCue™ method will help you:

sharpen your risk maturity

improve your cultural intelligence

adopt a pro-active and balanced approach to risk management

Learn more about our iCue engagement program:

Read about the iCue™ engagement process:


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Want to learn more about our iCue Engagement Process?

Find out when our next online taster session is scheduled:

FIND OUT MORE

email us at support@novellus.solutions and we will send you a complimentary Zoom invite.

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“This is the first tool that I've come across that's actually providing me with something practical to apply to, engage with people, have a deep discussion, and listen more.”
Jon Harper-SladeGM Construction Health and Safety NZ
“One of the things that Nippin has introduced me is to hear the things that people aren't saying as much as what they are saying. And that's been a real eye opener.”
John TansleyPatient Safety NHS Foundation Trust
“The most powerful thing I got from the SPoR workshop was a reminder and a really powerful one which is that words create worlds. The way I frame the question, and the way that I ask questions will determine what I get back. That's really powerful.”
James Pomeroy Global HSE Director Arup
"Surfacing the unconscious through iCue is revealing, thought-provoking and practical, with real-world application. I'd encourage anyone with a curious interest in what the future of risk management might look like o explore this area"
Chris DarkGlobal QHSE Director, Data Centre Solutions | GWS at CBRE
"Thank you for giving me a new lens through your powerful iCue coaching series"
Sunit AtwalQHSE Manager, CBRE
" iCue helped me to be better at listening to the deeper stories which in turn can help create more a meaningful and caring workplace"
Richard BrookesGroup Head of Health and Safety at South Staffordshire Plc