In every artefacts and across cultures – planes, ships, hospitals, cathedrals, museums or memorials, there are three things to remember:
✅ Do not always blame those who design the system. It is not always easy to figure out the end users and their needs.
✅ Never assume who holds the power. It is usually not the one who you thought in the first instance.
✅ Nature eats Culture for breakfast. Not only that, Nature also does something more horrible after breakfast.
We are all mortal and fallible beings.
An important lesson in humility, curiosity and how to avoid a blame culture.
