Episode 42

Upside down and back to front

November 11, 2021

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In this podcast, Donna Cohen and I discuss the enormous yet largely untouched source of power that is the expertise of frontline staff within organisations. We explore the potential of workers knowledge for organisational learning and quality improvement and discuss the practical and environmental challenges of engaging frontline staff and tapping into their expertise and ideas. We also explore solutions that can counter the impact of top-down organisational design and create better relationships between managers and their teams.

For more information on Dr. Donna Cohen’s work, visit: https://meerqat.com.au/ and our website: www.confidus.io for more info on Confidus.