In this podcast, Donna Cohen and I discuss the enormous yet largely untouched source of power that is the expertise of frontline staff within organisations. We explore the potential of workers knowledge for organisational learning and quality improvement and discuss the practical and environmental challenges of engaging frontline staff and tapping into their expertise and ideas. We also explore solutions that can counter the impact of top-down organisational design and create better relationships between managers and their teams.
For more information on Dr. Donna Cohen’s work, visit: https://meerqat.com.au/ and our website: www.confidus.io for more info on Confidus.
We are a team of applied researchers, business leaders and life-long learners. Our core expertise lies in helping you create a learning culture and unlocking people’s potential.
Come explore the world of risk and safety with us if you want to learn more than you knew yesterday.