How semiotic walks bring people together
I had three very joyful days in Krakow at the European Union Agency for Railways safety days conference. First day, I facilitated a workshop focusing on how to listen and map conversations using the iCue method, the second day I presented a plenary session encouraging the regulators to bring humanistic ethics into the culture of risk […]
Why our observations are not reliable?
… and a framework for improving the way we observe I was at the Heathrow airport in a queue waiting to board my next flight. In front of me, I saw a Korean couple with a beautiful girl less than a year old. It’s about 07:30 in the morning. The place looks crowded, but […]