Accident investigation program
Why are we not learning?
Take any investigation report and turn to ‘lessons learned’. What do you notice?
Learning is about corrective actions, preventative actions and recommendations.
Read closely. Learning means introducing more procedures, instructions, rules and training courses.
Go one step further. Do you know what is missing?
What have we really learned that we did not know before we started the investigation?
Most investigations turn learning into a mechanical exercise but few question what learning even means.
How we learn from surprises, novel situations, turbulences, failures and accidents is largely dependent on how we relate with people.
Do we see people as hazards and objects, or do we really see them as fallible human persons?
The SEEK doughnut is a model to show how much that lies in the void of the doughnut remains untouched in accident investigation courses and programs. Understanding how we as accident investigators are biased by cognitive and social influences is the key to learning from accidents and everyday work. The 3 days workshop focuses on the voids in the doughnut to enhance learning thus improving decision making, social resilience and the ability to thrive in an uncertain world.
Learning from accidents (and everyday work)
In this workshop you will learn to understand how human decision making is influenced by social arrangements.
We will focus on:
- The bias of the investigator
- decision-making and sensemaking
- how social arrangements affect decision making
- Culture of the organisation and,
- Human contributing factors to events.
Learning through experience
As part of this workshop, we will go on an experiential (semiotic) walk. During this walk, we will learn how to observe the environment, how space influences our behaviour, how our hidden beliefs constrain our ‘vision’, and most importantly, how to appreciate and learn from our differences.
A method to understand fallible humans
You will receive a training manual, a pocket guide and a set of tools and methods to apply learning in practice. All our tools and methods are based on Social Psychology of Risk.
Visit our video library and find out how the mapping process works in practice using the iCue method.
Learning outcome
By the conclusion of the program participants will:
- Better understand themselves and how their own assumptions and biases influence event investigation and learning.
- Develop skills in causation and understanding causation bias.
- Learn about the foundations of social psychology and its contribution to event investigation
- Study examples of accident cases (including the Costa Concordia accident) and learn to understand how accidents are narrated and framed.
- Develop skills in perception and defensiveness detection.
- Learn skills of temperament type and engaging others in investigations.
- Understand how culture impacts on events and investigation.
- Develop effective questioning skills and interviewing techniques that support a social psychological approach to event investigation.
- Be equipped with a range of SPoR tools to better manage event and incident investigations.
- Develop strategies to incorporate social psychological perspectives in report writing
Read the book
- How do human beings learn, unlearn and make decisions?
- How can we understand and improve sensemaking in our organisations?
- How can we observe and learn from everyday work (using a cultural framework)?
- How can we develop and foster expertise in our organisations?
- What does it mean to experience trauma in a crisis?
- How do human beings make decisions in a crisis situation?
- Why do we blame and why we cannot avoid blaming?
- How can we truly and genuinely learn from accidents (a practical framework)?
The book addresses these questions in a highly engaging storytelling format.
Additional support
As part of the program participants can expect a range of tools to assist with the development of event investigation skills:
- Training manual
- Program copy in pdf
- SEEK Program Tools
- Self Perception Tool
- Temperament Listening Tool
- Risk Maturity Matrix Tool
- Conversation iCue Tool
- Dialogue Do’s and Don’ts Tool
- Workspace, Headspace, Groupspace Tool
- iThink Clock Tool
- Quadrant Mapping Matrix
- Your Talk Matters Tool
- Culture Cloud Tool
- Culture mapping tool
- Your Talk Matters Tool
- Visual and Spacial Literacy Tool
- Learning Styles Tool
- Open Question iCue Tool
- Wicked problems Tool
Venue
The workshop will be held at the Delta By Marriott Heathrow Windsor Hotel.
Registration
£ 1500.00
Early bird with a 10% discount (£ 1350.00) available until 17/04/2025.
Dinner not included in the price (to be paid at the venue)
When you sign up for any of our workshops, you will also become a lifelong member of our online community where we meet every month at least once with a group of practitioners from around the world to practice iCue mapping (for free).
For group discount (4 or more persons) please get in touch at support@novellus.solutions
Terms and conditions
Read our terms and conditions before you book your seat
Continuous learning with Social Psychology of Risk
This course is one of the 32 Units to learn Social Psychology of Risk.
The Centre for Leadership and Learning in Risk offers four study programs: Certificate (4 Units), Diploma (4 units in addition), Master’s degree (4 Units in addition) and advanced electives. For further details please visit CLLR
Speakers
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Nippin AnandFounderNippin has a Masters degree in Economics, a PhD in Social Sciences and a fascination in Cultural Anthropology. Working as a seafarer and travelling the world from the age of seventeen gave Nippin the unique opportunity to meet people who think differently. This experience has informed much of his work to date, encouraging him to find deeper meaning, as well as learn and grow through every challenge he undertakes.
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Pedro FerreiraChief ScientistPedro applies a wide diversity of industry and academic research experience to the understanding of how planning, learning and decision-making are at play in different organisations. He has over 20 years of experience as a consultant and researcher in the areas of Safety, Resilience and Ergonomics.
Pedro holds a PhD in “Manufacturing Engineering and Operations Management” and a master degree in Ergonomics and Health & Safety.
