iCue™ method: online coaching series (9 sessions)


Oct 12 2023 - Nov 16 2023


1 hour sessions every week @ London time
8:30 am - 9:30 am



iCue™: A conversational approach to sensemaking and learning from events


The online coaching series

The 9 weeks coaching program is crafted for those interested in learning the iCue engagement process in an online format.

About the iCue™ engagement process

The iCue Engagement Process is a visual mapping of how human beings think and make decisions. The iCue Engagement Process is transparent, relational, semiotic (visual) and participative. This is the source of its power and effectiveness as it represents real-time response in-situ, undetermined by preconceived ideas and agendas that are often hidden in checklists and drop-down tools.

How would iCue™ benefit me?

You will learn:

  • How to listen, map and ask open questions in a conversation
  • How to understand the hidden meaning and power of language in conversations
  • How to storyboard and learn from events in a conversational style
  • How to generate participation and engagement
  • How to identify what is spoken and what remains unspoken
  • How to ask insightful and higher quality questions
  • How to frame questions to obtain new insights from recurring issues
  • How to ask questions that would surface biases and misunderstandings
  • How to ask question to encourage reflection and ‘out of the box’ thinking
  • How to understand cultural differences and create a common purpose
  • How to visualise and resolve conflicts and trade-offs
  • How to listen so others will engage wholeheartedly
  • How to conduct meetings (of minds) where people bring their full selves
  • How to engage with different personality types in conversations (advanced iCue)
  • How to map the culture of the organisation (advanced iCue)

Watch this video or download the flyer to learn more about the iCue engagement process.

What do I need for practicing iCue™?

The iCue™ Method and Process comes with a toolkit (pocket guide and magnet coasters). The iCue™ kit (GBP 50.00) is included in the total price. If you do not wish to receive the kit, please use the coupon “nokit”.

You would need a whiteboard, marker pens (assorted colours) and a few sessions of guided coaching that would set you on a path towards risk maturity and cultural intelligence.

Program overview (1 hour sessions)

Please note that the dates announced may be subject to changes due to unforeseen events

Session 1 (12-10-2023)

Workspace, Headspace, Groupspace: Why language is the basis for enhancing risk maturity?

Session 2 (19-10-2023)

Workspace, Headspace, Groupspace: How we write, read, review, and think of risk

Session 3 (26-10-2023)

Workspace, Headspace, Groupspace: How we talk, listen, and observe risk

Session 4 (31-10-2023)

One Brain Three Minds™: A triarchic model to understand human decision making

Session 5 (02-11-2023)

Introduction to iCue engagement process: an overview of iCue method and application

Session 6 (07-11-2023)

iCue engagement process (Basic): Practice session 1

Session 7 (09-11-2023)

iCue engagement process (Basic): Practice session 2

Session 8 (14-11-2023)

iCue engagement process (Basic): Practice session 3

Session 9 (16-11-2023)

iCue engagement process (Basic): Questions and Answers


Practical Guide

  • The 9 weeks program includes a Foundation in Social Psychology of Risk.
  • All 9 sessions are designed to last for one hour each. The presenter will stay online for an extra 20 minutes to ensure everyone gets undivided attention.
  • All 9 sessions will be conducted on Zoom.
  • You will gain access to the iCue Café – our LinkedIn close forum – where you will have the opportunity to engage and learn with others who are on this SPoR journey.
  • If you cannot attend one of the sessions, you will have the opportunity to book a 30-minute session with the course facilitator before the next session in the series to catch up with the group (for a fee of £40).
  • After the first two sessions, if you feel this course is not up to your expectations, you will be entitled to a full refund.




  • Nippin Anand
    Nippin Anand

    Nippin has a Masters degree in Economics, a PhD in Social Sciences and a fascination in Cultural Anthropology. Working as a seafarer and travelling the world from the age of seventeen gave Nippin the unique opportunity to meet people who think differently. This experience has informed much of his work to date, encouraging him to find deeper meaning, as well as learn and grow through every challenge he undertakes.

  • Pedro Ferreira
    Pedro Ferreira
    Chief Scientist

    Pedro applies a wide diversity of industry and academic research experience to the understanding of how planning, learning and decision-making are at play in different organisations. He has over 20 years of experience as a consultant and researcher in the areas of Safety, Resilience and Ergonomics.
    Pedro holds a PhD in “Manufacturing Engineering and Operations Management” and a master degree in Ergonomics and Health & Safety.

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