How to map conversations to better understand decisions


Apr 19 2024


London time
8:30 am - 9:30 am



What to expect from the session

This session provides an overview of the iCue engagement process for those interested in exploring the potential of iCue in addressing multiple organisational needs, ranging from risk assessment to event investigations and reviews.

We start with an introduction to the background theory and then run an exercise of how the iCue method works in practice.


We realise that the time of this session may be too early for people West fo the GMT time zone.
Please let us know and we’ll be happy to consider the scheduling of another session at a more convenient time for you.


About the iCue™ engagement process

The iCue Engagement Process is a visual mapping of how human beings think and make decisions. The iCue Engagement Process is transparent, relational, semiotic (visual) and participative. This is the source of its power and effectiveness as it represents real-time response in-situ, undetermined by preconceived ideas and agendas that are often hidden in checklists and drop-down tools. iCue essentially supports the exploration of different perspectives towards expanding your understanding of problems.

What are the benefits of the iCue method?

You will learn:

  • How to listen, map and ask open questions in a conversation
  • How to understand the hidden meaning and power of language in conversations
  • How to storyboard and learn from events in a conversational style
  • How to generate participation and engagement
  • How to identify what is spoken and what remains unspoken
  • How to ask insightful and higher quality questions
  • How to frame questions to obtain new insights from recurring issues
  • How to ask questions that would surface biases and misunderstandings
  • How to ask question to encourage reflection and ‘out of the box’ thinking
  • How to understand cultural differences and create a common purpose
  • How to visualise and resolve conflicts and trade-offs
  • How to listen so others will engage wholeheartedly
  • How to conduct meetings (of minds) where people bring their full selves
  • How to engage with different personality types in conversations (advanced iCue)
  • How to map the culture of the organisation (advanced iCue




  • Nippin Anand
    Nippin Anand

    Nippin has a Masters degree in Economics, a PhD in Social Sciences and a fascination in Cultural Anthropology. Working as a seafarer and travelling the world from the age of seventeen gave Nippin the unique opportunity to meet people who think differently. This experience has informed much of his work to date, encouraging him to find deeper meaning, as well as learn and grow through every challenge he undertakes.

  • Pedro Ferreira
    Pedro Ferreira
    Chief Scientist

    Pedro applies a wide diversity of industry and academic research experience to the understanding of how planning, learning and decision-making are at play in different organisations. He has over 20 years of experience as a consultant and researcher in the areas of Safety, Resilience and Ergonomics.
    Pedro holds a PhD in “Manufacturing Engineering and Operations Management” and a master degree in Ergonomics and Health & Safety.

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Free session
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Mapping conversations to surface assumptions and tacit knowledge and improve decision-making

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