A learning-based approach to accidents, incidents, and normal work
With Nippin Anand & Ivan Pupulidy
Ticket price: £495
Live Stream - Online Workshop
You can now live stream Novellus Solutions Workshops and experience them from your home or office!
November 11, 2021 15:30 - 17:30
November 15, 2021 15:30 - 17:30
November 17, 2021 15:30 - 17:30
November 19, 2021 15:30 - 17:30
GMT+0 (Dublin, Edinburgh, London, Lisbon)
Accidents are much more than problems to be solved. They are moments in time that reflect networks whose interactions and influences must be mapped and understood. Any learning-based approach must be designed to avoid judgment of individual actions or decisions as good or bad. Instead, it must focus on the best ways to learn everything possible from the event.
How an agency responds to an accident is enormously important. Leaders’ responses will either vector the agency toward a Learning Culture or away from it. If the organization assumes the accident happened because someone failed to do something right, then the natural response is to determine (in dazzling hindsight) what rules or protocols were broken. We can then identify (or blame) the rule breaker and return the system to safety. All that’s needed are better rules or better compliance. End of story—until the next accident. History has shown us that this approach is an ineffective method for improving our safety record.
We will show the importance of looking at work through multiple perspectives, to understand what influenced people to do what they did. Understanding these conditions as performance shaping factors can help organizations to make small changes to process or equipment, or it could lead to an agency-wide review and change, such as a shift in organizational culture. We have learned that in order to create relevant cultural change, we have to start by recognizing opportunities and encouraging dialogue and sensemaking across organizational levels. This means we have to embrace the knowledge that we know exists in our workforce.
- The genesis of investigative practices, fundamental attribution error, and the business and operational need for alternative approaches.
- A framework to understand and achieve safe performance through learning.
- Proven techniques to understand “why did it make sense for the person to do what they did?”
- What it means to learn, who has to learn, and what learning products look like.
- The use of Network of Influence Map to collect, expand and verify the influences and conditions common in normal work thereby creating the opportunity for learning.
The event will be held on Zoom meetings. A meeting link will be sent out one week prior to the course to all the participants on their registered email address.
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Early bird discount
Early bird discounts available for bookings made 30 days in advance – see ticket for the discount if applicable.
Full refund on the ticket available up to one month before the course.
No refunds will be made after this date.
Ticket price: £495