a learning based approach

A learning-based approach to accidents, incidents, and normal work

With Nippin Anand & Ivan Pupulidy

Ticket price: £495

Live Stream - Online Workshop

You can now live stream Novellus Solutions Workshops and experience them from your home or office!

Day 1

November 11, 2021 15:30 - 17:30

Day 2

November 15, 2021 15:30 - 17:30

Day 3

November 17, 2021 15:30 - 17:30

Day 4

November 19, 2021 15:30 - 17:30

Timezone

GMT+0 (Dublin, Edinburgh, London, Lisbon)

Background

Accidents are much more than problems to be solved. They are moments in time that reflect networks whose interactions and influences must be mapped and understood. Any learning-based approach must be designed to avoid judgment of individual actions or decisions as good or bad. Instead, it must focus on the best ways to learn everything possible from the event.

How an agency responds to an accident is enormously important.  Leaders’ responses will either vector the agency toward a Learning Culture or away from it.  If the organization assumes the accident happened because someone failed to do something right, then the natural response is to determine (in dazzling hindsight) what rules or protocols were broken.  We can then identify (or blame) the rule breaker and return the system to safety.  All that’s needed are better rules or better compliance.  End of story—until the next accident.  History has shown us that this approach is an ineffective method for improving our safety record.

We will show the importance of looking at work through multiple perspectives, to understand what influenced people to do what they did. Understanding these conditions as performance shaping factors can help organizations to make small changes to process or equipment, or it could lead to an agency-wide review and change, such as a shift in organizational culture. We have learned that in order to create relevant cultural change, we have to start by recognizing opportunities and encouraging dialogue and sensemaking across organizational levels. This means we have to embrace the knowledge that we know exists in our workforce.

Learning outcomes

  1. The genesis of investigative practices, fundamental attribution error, and the business and operational need for alternative approaches.
  2. A framework to understand and achieve safe performance through learning.
  3. Proven techniques to understand “why did it make sense for the person to do what they did?”
  4. What it means to learn, who has to learn, and what learning products look like.
  5. The use of Network of Influence Map to collect, expand and verify the influences and conditions common in normal work thereby creating the opportunity for learning.

Further information

The event will be held on Zoom meetings. A meeting link will be sent out one week prior to the course to all the participants on their registered email address.

If you have further questions please get in touch.

Alternatively, send us an email at support@novellus.solutions and we will aim to respond within 24 hours.

Please click this link for more details about the workshop (PDF 3.9 mb)

Early bird discount

Early bird discounts available for bookings made 30 days in advance – see ticket for the discount if applicable.

Cancellation

Full refund on the ticket available up to one month before the course.

No refunds will be made after this date.

Ticket price: £495

quote
“If you are an investigator of any stripe, if you are an HSE or H/OP professional in any industry, or even if you just love to solve mysteries, THIS is a great workshop to attend! Worth. Every. Penny. Spent.”
- Grant Cole, HSE Team manager, Oceaneering
"A different perspective of looking at things. Thinking outside the box."
- Janet DeCastro, Captain ConocoPhillips
"I wasn’t sure what to expect, but found that much of the analysis and insights into a sinking ship is highly relevant to my career in Biotech manufacturing."
- Peter Stevenson, Associate Director Biogen
“Really incredible information, research and perspective … exceeded my expectations especially considering that I came into this training with knowledge of the incident already.”
- Ansley Odell, Marine Safety Investigator, Royal Caribbean Cruise Line
“Thanks to Nippin Anand for an inspiring day in Copenhagen … Again an example of how we should focus on our daily experiences to keep developing safety.”
- Hans A. Pedersen, Deputy Chief Pilot DanPilot
"Nippin did a great job with using stories to build up the case for change. I will be encouraging my company to bring this workshop to our campus."
- Sahika Korkmarz, Human Performance Advisor Chevron 
"An in-depth look at a dramatic event."
- Bo Underwood, Human Performance ConocoPhillips
"Even though I don’t work in the maritime industry, the workshop was every worth it. I’ll always be thankful that I made the right decision to attend this workshop. "
- Michael Aune, Special Projects Manager, HTS AmeriTek
"Nippin has a gift for moving beyond the idea of the obvious, and presenting comprehensive view of events. "
- Erick Anez, Director, Safety, Business Continuity and Disaster Management at Crowley