Accident Investigation Program
We approach investigations and learning from accidents through the SEEK (Social Psychology Event Exploration & Knowledge) investigation methodology.
The Program assumes that events and investigations are conditioned by the social context and that social context has a significance on human decision making and behaviours.
The SEEK program adds value to already existing incident investigation strategies and complements traditional strategies by adding a strong focus on:
• The bias of the investigator
• The decision-making of the participants
• Social arrangements
• Culture of the organisation and,
• Human contributing factors to events
Program outcome:
By the conclusion of the program participants will:
- Better understand themselves and how their own biases and assumptions can influence event and incident investigation.
- Develop skills in causation sand understanding causation bias.
- Learn about the foundations of social psychology and its contribution to event investigation
- Study examples of accident stories (including the Costa Concordia) and learn what happens when investigations are distorted.
- Develop skills in perception and defensiveness detection.
- Learn skills of temperament type and engaging others in investigations.
- Understand how culture impacts on events and investigation.
- Develop effective questioning skills and interviewing techniques that support a social psychological approach to event investigation.
- Be equipped with a range of SPoR tools to better manage event and incident investigations.
- Develop strategies to incorporate social psychological perspectives in report writing.
Are We Learning from Accidents? by Dr Nippin Anand
- How do human beings learn, unlearn and make decisions
- How can we understand and improve sensemaking in our organisations?
- How can we observe and learn from everyday work (using a cultural framework)?
- How can we develop and foster expertise in our organisations?
- What does it mean to experience trauma in a crisis?
- How do human beings make decisions in a crisis situation?
- Why do we blame and why we cannot avoid blaming?
- How can we truly and genuinely learn from accidents (a practical framework)?
The book addresses these questions in a highly engaging storytelling format.
